FAQs
How do I order?
Just browse through our website, select the item/s you like best, read the descriptions carefully, add to cart, and proceed to checkout! Once the order is placed, you’ll be given an order number. An email will also be sent to you regarding the details and status of your order.
What are the payment methods?
We accept bank and online transfers via GCash & BPI QR. We don’t accept COD as of the moment. Once paid, kindly send us your order number and proof of payment via Instagram DM @ruirui.ph for confirmation.
How much are the shipping rates?
We ship via Lalamove, Grab Express and Gogo Xpress. The flat rates below are based on the packaging size and the delivery location, and may change depending on the quantity of the bag. We do provide Free Shipping for orders Php 3,500 and above! ♡
Metro Manila – Php 150 per bag
*Special Luzon – Php 200 per bag
Provincial – Php 250 per bag
*Special Luzon rates apply only to the following areas:
Bacoor, Cavite
Imus, Cavite
Binan, Laguna
San Pedro, Laguna
Antipolo Rizal
When will the order be shipped?
Once the payment is confirmed, we will proceed to ship out your order and send you the tracking details via Instagram DM for your reference.
When is the estimated delivery of my order?
Metro Manila – 2-4 days from ship out date
Special Luzon – 4-7 days from ship out date
Provincial – 7-15 days from ship out date
Do you accept same day delivery?
Yes we do! Just click on the “Same Day Courier (Grab or Lalamove c/o customer)” from the shipping method options in the Checkout page and let us know of your preferred date and time of pick up via Instagram DM.
How do I care for my bag?
For the outside of the bag:
Use a microfiber cloth dipped in warm water with soap to remove unwanted dirt or stains. For deeper stains, we would recommend to bring the bag to a professional bag or shoe cleaner. Each Rui Rui bag comes with a dust bag for you to safely store in a cool, dry place away from direct sunlight.
For the inside of the bag:
Store your make up in a separate pouch and ensure that all pens have caps to prevent any unwanted stains or scribbles on the interior of your bag.
